Solgari for Microsoft Teams – Pro (Monthly)

Subscription Includes:

• Native Teams application including Dynamics 365 & Salesforce.com case management
• Standalone database case management (if customer has no CRM database)
• Voice & Conversational SMS (Calls and SMS priced per minute added based on usage through Operator Connect or Direct Routing)
• Solgari AI Copilot includes real-time Sentiment Analysis, Conversation Summary and Next Best Action (up to 1,000 conversations User/Month)
• Basic Cloud Contact Center functionality, including 5 queues, 3 IVRs, standard reports and wallboards (+)
• Compliant Recording & Archiving (up to 10 GB storage User/Month)
• Contact Centre Management Hub
• 8/5 support