Dynamics 365 Marketing Additional Application [New Commerce Experience]

Microsoft Dynamics 365 for Marketing

With Microsoft Dynamics for Marketing, your organization can increase customer demand through finding and nurture the right leads and creating connected customer experiences, helping you stay on top of market trends.

Key Features

• 360-degree view of every lead and customer
• Customizable templates for emails and landing pages
• Drag-and-drop journey designer for creating automated, multi-channel campaigns
• Dashboards and reports for tracking the performance of your marketing initiatives

Key Benefits

• Create seamless customer experiences
• Improve automated marketing performance
• Win customers and gain loyalty faster
• Personalize customer experiences with AI

Discover the new, powerful engagement insights that deliver the most comprehensive view of your customers.

• Orchestrate customer journeys: Build deeper relationships when you create campaigns that deliver the right personalized messages at the right time through the right channel.
• Align sales and marketing: Create seamless customer experiences and increase opportunities through marketing automation, shared data, and business processes connected to Dynamics 365 Sales.
• Make informed decisions: Improve automated marketing performance with lead scoring and custom dashboards. Works seamlessly with Dynamics 365 Customer Insights to deliver a 360-degree customer view.
• Grow with an adaptable platform: Extend your capabilities by easily connecting to apps and services you use today. Built-in features help compliance with General Data Protection Regulation (GDPR) regulations and accessibility guidelines.

Elevate customer experiences with Dynamics 365 Marketing and orchestrate personalized journeys across all touchpoints to strengthen relationships and earn loyalty.

• Engage customers in real time: Design, predict, and deliver content through the right channels in the moment of interaction for personalized customer journeys.
• Win customers and earn loyalty faster: Orchestrate customer journeys across marketing, sales, commerce, and service to provide a holistic customer experience.
• Personalize customer experiences with AI: Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.
• Build customer trust with a unified, adaptable platform: Use built-in features to help with compliance requirements and protect customer data. Easily customize and connect with tools you already use.

Dynamics 365 Marketing delivers capabilities that make a difference. Transform your business with real-time customer journeys across the entire customer lifecycle.

End-to-end experiences

• Real-time customer-led journeys
• B2C and B2B marketing
• Physical and digital channels

Assisted by AI

• Dynamic, easy-to-use content editor
• Experimentation and optimization
• AI-recommended channels

Easy for business users

• Natural-language segments and journeys
• Easily defined journey triggers
• Engaging events with Microsoft Teams